Question 1

What is the difference between NeftX and an aggregator?

Accepted Answer

An aggregator sells you bookings and keeps the patient relationship. NeftX gives you the software the clinic runs on — your own website and domain, your own patient list, your own records — and takes no commission on any appointment.

Question 2

How does NeftX help with branding and going digital?

Accepted Answer

Your site sits on your domain, so the SEO and the traffic build your name rather than a marketplace listing. Bookings from that site drop straight into your OPD queue, and the patient portal, prescriptions and reports all carry your clinic identity.

Question 3

Does everything really work as one system?

Accepted Answer

The doctor enters medicines and investigations once in the EMR. The pharmacy bill is pre-filled from it, investigation orders and charges flow through automatically, and lab reports file back against the same visit. No department re-types anything.

Question 4

Is it suitable for a solo clinic as well as a hospital?

Accepted Answer

Yes. Modules are switched on individually, so a single doctor can run only OPD and EMR while a multi-specialty hospital runs pharmacy, labs and IPD on the same platform.

Question 5

How much internet bandwidth does NeftX need?

Accepted Answer

A basic broadband or 4G connection is enough — the app is built to work on the kind of connection most clinics already have.

Question 6

How long does setup take?

Accepted Answer

Most clinics sign up and start the same day. Migration and staff training usually finish inside one working day.

Question 7

Can I import from Practo or my own Excel sheets?

Accepted Answer

Yes. Send the export and our team maps patients, visit history and inventory into NeftX before you go live. You can run both systems in parallel until you are confident.

Question 8

Does it work across multiple branches?

Accepted Answer

Yes. Each branch keeps its own queue, stock and billing, with consolidated reporting across all of them.

Question 9

What training do my staff need?

Accepted Answer

One session for the front office and one for the doctors is typically enough. A named person from our team stays on call through your first week.

Question 10

How does NeftX keep clinic data secure?

Accepted Answer

Traffic runs over TLS, access is role-based so front office, pharmacy, lab and doctors each see only what their role needs, every record view and edit is written to an audit log, and backups run daily and are restorable to a point in time.

Question 11

Who owns the data if I leave?

Accepted Answer

You do. Export the full patient database in a standard format at any time, without raising a request with us.

Question 12

Do you share patient data with anyone?

Accepted Answer

No. Your patient list is never sold, syndicated or surfaced on a marketplace. That is the whole premise of the product.

Question 13

Can I control what each staff member sees?

Accepted Answer

Yes. Roles are configurable per user, so a pharmacy user does not see clinical notes and a front-office user does not see in-patient billing unless you allow it.

Question 14

Is the OPD and EMR really free forever?

Accepted Answer

Yes, with no time limit and no card on file. Patient management, appointments, prescriptions, billing and reports are all included, up to 20 appointments a day. OPD Premium lifts the free limits.

Question 15

What do the add-ons cost?

Accepted Answer

OPD Premium is ₹10,000 a year, Pharmacy is ₹10,000 a year, Website and online presence is ₹10,000 a year, Nia, the AI admin and clinical assistant for ChatGPT and Claude, is ₹10,000 a year, the Website Booking Connector is ₹5,000 a year, WhatsApp is ₹5,000 a year, and IPD is ₹2,000 per bed per year. The Clinic Bundle — OPD Premium, Pharmacy, Website and WhatsApp — is ₹25,000 a year. No setup fees.

Question 16

Does the price change as I add doctors or staff?

Accepted Answer

No. Pricing is per module, not per user. The free plan takes up to 5 active doctors and staff; OPD Premium (₹10,000 a year) removes the limit.

Question 17

Is there a contract or lock-in?

Accepted Answer

No contract. Add-ons run annually and you can leave at the end of any term, taking your data with you.

Everything doctors ask us before switching

The platform

Setup & daily use

Data & security

Pricing

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