Your clinic or hospital can now run its WhatsApp and Google Business Profile from inside NeftX, the same system that holds your appointments, records and billing.
Think about where your front desk works today. Google reviews sit in one app. Patient chats sit on a staff member's phone. Reminders go out from someone's personal WhatsApp. Bills sit in the HMS. Every new staff member needs access to all of it, and every one who leaves has to be removed from all of it.
Running a clinic or hospital shouldn't mean logging into five places. With this update, it doesn't.
Your WhatsApp and Google Business Profile, inside your HMS
NeftX now connects your clinic or hospital's own WhatsApp number and your Google Business Profile directly to the HMS. Once connected, your team can work on both without leaving NeftX:
- Google Reviews: see your average rating, total reviews and which reviews still need a reply, all in one list you can filter by rating.
- Post to Google: publish updates to your Google Business Profile from inside NeftX.
- WhatsApp Conversations: handle patient chats from your clinic or hospital's number in the same system as their records.
- Review link for patients: a ready-to-copy link that takes patients straight to your Google review page.
Reminders, bills and e-prescriptions from one system
WhatsApp Settings in NeftX let you choose exactly what goes to patients from your clinic or hospital's own number:
- Reminders: appointment and follow-up reminders go out automatically.
- Bills and receipts: sent to the patient on WhatsApp as soon as they are saved.
- E-prescriptions: the prescription the doctor writes in the EMR reaches the patient without anyone retyping it.
- Health tips, camps and offers: only to patients who have agreed to receive them, and only if you switch it on.
Because the doctor's prescription, the bill and the message all come from the same record, nobody re-enters anything. Your front desk stops copying details from one screen to another.
View and control your clinic or hospital from one place
When your reviews, patient conversations, appointments, billing and team all sit in one system, you see your whole practice on one screen and control it from there.
You no longer piece the picture together from different apps. You can see how your Google rating is moving, which reviews are waiting for a reply, which patients were reminded and how the day's billing looks, all in NeftX. Decisions about your clinic or hospital get made on the full picture, not on whichever app someone happened to check.
Add staff once, set permissions once
Most clinics and hospitals juggle access across many vendors' apps. A new receptionist needs a login for the booking tool, the WhatsApp phone and the Google profile. When they leave, someone has to remember every place to remove them.
With NeftX, you add a staff member once, as an employee, and set what they can see and do. Their access to WhatsApp conversations, Google reviews and posts comes through NeftX. When they leave, you remove them in one place, and nothing is left behind in some other app.
No aggregator in between
Marketplace apps put themselves between you and your patients. They own the listing, the chat and the data, and they take a cut for the privilege.
NeftX works the other way. Messages go out from your clinic or hospital's own WhatsApp Business number, on the official WhatsApp Business (Cloud) API. NeftX is an official Meta Tech Provider, so there is no unofficial automation or third-party workaround. Your Google Business Profile stays yours too.
Your number, your patients and your data stay with your clinic or hospital, with zero commission, ever.
One clinic or hospital, one software: early bird offer
The dream of one clinic or hospital running on one software is real now. Your website, bookings, records, pharmacy, billing, WhatsApp and Google Business Profile all live in NeftX.